Customer Self-Care Portal
A single workspace to submit technical issues, follow service progress, review AMC schedules and access approved reports.
All customers, projects, service tickets and documents below are fictional demo records. New demo tickets exist only in this browser session and are not transmitted or saved. Do not enter real customer information.
Service overview
Recent service requests
Identify the building, AHU, controller and alarm point to help ACE engineers triage faster.
Service tickets
Tickets are sample data. Preview-only actions cannot update your actual service requests.
AMC & preventive maintenance
Sample contractDocuments & service reports
No real files are connectedProduction: documents will require authenticated, project-specific access and approval controls.
Installed asset register
Illustrative structureSample assets are not descriptions of any actual customer installation.
Every issue receives a traceable reference and responsible team.
Communicate progress without fragmented calls or chat histories.
Structure equipment details, findings and report approvals.
From review prototype to secure service platform
Customer Service Core
Authenticated logins, customer/project permissions, persistent service tickets, assignments, audit history and email notifications.
AMC & Documentation
Contract coverage, preventive visits, engineer reports, customer sign-off and controlled document downloads.
Installed Asset Intelligence
Controller and equipment registry, warranty records, spare parts and service analytics.
Read-only OT Integration
Optional secured gateway for approved BMS status. No public access to controllers or building control networks.
Role-based access, organization/project isolation, MFA, HTTPS, server-side validation, protected document storage, immutable audit events, reliable backups and notification retries. This prototype does not provide those capabilities.